[cisco-voip] 911 operator gets billing number instead of DID

Fri Jan 8 10:08:55 EST 2010

With many of our implementations that require more specific locations to be
provided to the 911 service facilities we deploy CER.  You will need to work
with the Telco with regards to E911 services.  It is based on how many zones
whether it is quadrants in a building, per floor, or different buildings
with different rooms grouped into zone.  Each zone will need a DID sent out
that matches the PSAP ALI database.  Depending on the state law you must
follow the zone requirements.

Carriers may require you to fill up a form that authorizes them to pass on
that specific DID to match the zone that you are trying to designate for the
911 services to dispatch to.  In this case it's not enough that you allow
the DID to be presented, you have to give them the list with the DID
matching the zone number, description i.e. RM 202 building E.  All the
carrier does is pass on the DID to the 911 services.  Once the 911 services
sees this DID presented to them, their database shows them the description
you have given your zone.

It also requires a good amount of lead time to get this setup due to the run
around that some carriers give you regarding this process.  So depending who
handles your accounts whether PAETEC, and so forth you work with them to get
E911 locator setup.  This is a one time fee to setup depending on how many
DID's you request.

There are other setups where you can pay a provider to have access directly
to this database and you change zone information and DID information as
necessary but this is usually costly.  It is very rare to have to add zones
unless your building is physically changing all the time.

HTH

Maybelyn

On Fri, Jan 8, 2010 at 8:47 AM, Fuermann, Jason <JBF005 at shsu.edu> wrote:

>  For instance, our trunk group is in a single location, but our campus has
> many different address’s (different buildings). Additionally, we are
> required by law to give room numbers due to the size of the buildings.
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Mark Holloway
> *Sent:* Thursday, January 07, 2010 11:56 PM
>
> *To:* Richey
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] 911 operator gets billing number instead of
> DID
>
>
>
> Yeah, I get that part. Just wasn't sure why you would want unique numbers
> displayed for a trunk group assigned to a single location. Jason mentioned
> call back and I think the carrier should alert the customer up front how
> they provision for 911 and if the customer wants unique DID's they can tell
> their provider.  I do know the carriers have to pay for every DID loaded in
> ALI, so cost also plays a factor for the carriers.
>
>
>
>
>
> On Jan 7, 2010, at 10:22 PM, Richey wrote:
>
>
>
>   If all of your phones are at that address it’s not a problem.  If your
> phones are spread across multiple remote locations across town or across the
> country you need to send the DID so that call can be tied to an address.
>
>
>
> Richey
>
>
>
> *From:* Mark Holloway [mailto:mh at markholloway.com]
> *Sent:* Thursday, January 07, 2010 10:56 PM
> *To:* Richey
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] 911 operator gets billing number instead of
> DID
>
>
>
> Most carriers use the BTN for 911 if you are trunking. Why would you need
> every DID to be uniquely displayed to the PSAP?
>
>
>
>
>
> On Jan 7, 2010, at 8:20 PM, Richey wrote:
>
>
>
>
>    If you can’t get Quest to block the BTN and just pass the DIDs you
> could pass your 911 traffic to a 3rd party E911 provider.
>
>
>
> Richey
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Eric Pedersen
> *Sent:* Thursday, January 07, 2010 8:48 PM
> *To:* Rossella Mariotti-Jones; Jim Reed; cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] 911 operator gets billing number instead of
> DID
>
>
>
> I can’t speak for your provider, but here in Calgary (Canada), by default
> the provider will only send the BTN to the 911 operators.  Providers only
> create ALI records for the BTN, so if we want to send our DIDs on 911 calls
> we will have to submit an ALI record for every DID.
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Rossella Mariotti-Jones
> *Sent:* January 7, 2010 11:53
> *To:* Jim Reed; cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] 911 operator gets billing number instead of
> DID
>
>
>
> I have all that set up, and like I said it only happens when we call 911.
> At one point it was working to where the 911 operator did see our DID as
> you’re explaining below, something must have changed on the Qwest side or
> the 911 side; I have the feeling that even if I specified a different number
> on the route list detail config the result would be the same because we’re
> passing the correct info out.
>
>
>
> rossella mariotti-jones | network analyst | chemeketa community college |
> rossella.mariotti.jones at chemeketa.edu | 503-589-7775
>
> *to reduce waste, please consider not printing this email unless necessary
> *
>
>
>
> *From:* Jim Reed [mailto:jreed at swiftnews.com]
> *Sent:* Thursday, January 07, 2010 10:45 AM
> *To:* Rossella Mariotti-Jones; cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] 911 operator gets billing number instead of
> DID
>
>
>
> *You said the Magic Word — Qwest!  Qwest will override what you send out.
>  Not sure what version of Call Manager you’re on but for locations that just
> want a single caller ID for that location, we put the number under the
> Calling Party Transform Mask in the Route List Detail Configuration section.
>  We have a couple of locations that want the individual DIDs to go out so we
> configure that under External Phone Number Mask on the line appearance on
> the individual phones.
> **--
> Jim Reed
> Swift Communications, Inc.
> 970-683-5646 (Direct)
> 775-772-7666 (Cell)
>
> **“Somewhere, something incredible
> is waiting to be known.”
> **       Dr. Carl Sagan
> *
>
>
> On 1/7/10 11:02 AM, "Rossella Mariotti-Jones" <
> rossella.mariotti.jones at chemeketa.edu> wrote:
>
> Hi all, we are having an issue with our outgoing calls to 911 to where the
> operator sees our trunk billing number instead of our DID number. I can
> watch the call going out through my mgcp gateway to Qwest and I see the
> correct DID under Calling Party Number and if we call the 911 supervisor or
> anybody else our DID shows up correctly just not to 911. Has anyone seen
> this before? Is anyone in my area having the same issue with the same setup?
> Scott?  ;-)
> TIA.
>
> Rossella
>
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20100108/5632f934/attachment.html>