[cisco-voip] (no subject)

[Ryan Ratliff]

What do you want to happen to callers from 8:30 to 5pm?

You can use a huntlist/line group for the department and that will ignore forwarding settings on the line.  Then you can just make the hunt pilot's partition only active from 8:30 to 5 using TOD routing.

You could use AXL to update the forwarding settings on the phone based on time of day (neat, but requires scripting/programming experience).

You could use TOD routing with translation patterns as well, but what you do with them depends on how you want the calls treated during business hours.

-Ryan

On Jan 11, 2010, at 11:03 AM, Webber, Bill wrote:

CUCM   6.1.4.2190-3
Unity     5.0 build 5.0(1)
We have a department that does not want callers to receive voicemail Monday through Friday 8:30am to 5pm.  After 5pm until 8:30am callers should be able to leave voicemail.  I’ve created a schedule in Unity that reflects the open and closed days and times and recorded closed greetings.  But my difficulty is that callers are still allowed to leave voicemail during the open hours.  I’ve researched this and have come up with no useful how to’s or information.  I’ve even contacted the installers of our system and as yet to no avail.
Thanks in advance for your help.
<image002.jpg> Bill Webber
2900 Community College Avenue
MSS-500
Cleveland, OH 44115
216-987-4372




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