[cisco-voip] Problem Transferring using Call Handlers in Unity Connection

[pavan katta]

HI Folks,

I know i am missing something simple here but cant seem to quite understand
it.

On CallManager, I have a CTI port (DN=1000) with CFA set to VoiceMail.
On Unity Connection, I have a CallHandler (CH) with Alternate Transfer rule
set to Transfer the call to DN=1001.
I have removed restrictions from all the restriction tables {out dial,
system transfer, transfer}
I have created a FWD Routing rule to "Attempt to TRFR to CH" if Dialed
number = 1000 and its the first rule in the "Forwarded Routing Rules".

At this stage everything works perfectly. I call 1000, Call comes in to
Unity Connection, gets Transferred out to DN 1001.

If i assign a DTMF Access id of 1000 to the Call handler (CH), call starts
hitting the Greeting for CallHandler (CH) instead of triggering Transfer.

Any ideas why ?

Thanks in Advance
  -Pavan
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