[cisco-voip] MGCP and UCCE DTMF relay?

[Jason Aarons (US)]

IP/IVR 7.0(1)SR5

Turns out switching to SideB IP/IVR resolved the issue, they plan to reboot SideA IP/IVR after hours tonight.

From: Matthew Saskin [mailto:msaskin at gmail.com]
Sent: Wednesday, July 07, 2010 10:14 AM
To: Jason Aarons (US)
Cc: cisco-voip (cisco-voip at puck.nether.net)
Subject: Re: [cisco-voip] MGCP and UCCE DTMF relay?

What IVR is in use?  UCCE isn't processing any DTMF commands by itself - if the IVR platform is CVP I'd start looking at SIP side DTMF negotiation issues and how DTMF is being handled on the SIP side based on whether the origination is from sccp or mgcp.

Matthew Saskin
msaskin at gmail.com<mailto:msaskin at gmail.com>
203-253-9571

July 18, 2010 - 1500m swim (in the hudson), 40k bike, 10k run
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On Tue, Jul 6, 2010 at 12:25 PM, Jason Aarons (US) <jason.aarons at us.didata.com<mailto:jason.aarons at us.didata.com>> wrote:
When using MGCP PRI T1/CallManager 7.1(3) with Unified Contact Center Enterprise 7.5, are there are particular MGCP DTMF commands I should be using?

I have a script that works when I call the Route Point directly from a 7961 phone (uses SCCP for dtmf), but calls coming in MGCP gateway the DTMF menu choices don't work.  The prompt is interrupted when I choose a DTMF menu option, but the prompt just loops.

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