[cisco-voip] Transfer to CTI

[Tim Smith]

This will apply to all your VM calls, so it will change the behaviour of
where voicemails end up in the case of users forwarding phones to each
other. May or may not be desirable depending on your scenario. But most
systems I have dealt with, usually prefer to drop the VM into the original
called number, rather than the device / phone that forwarded it last.

One of the guys mentioned VM profile, with the mask set to the number of the
call handler. That is a perfectly legit solution, and will accomplish what
you want without changing the whole system behaviour.

Cheers,

Tim.


On Thu, Jul 8, 2010 at 1:45 AM, Haas, Neal <nhaas at co.fresno.ca.us> wrote:

> Yes production, with only 300 phones. Nothing special yet :>
>
>
>
> Neal Haas
>
>
>
> 1020 S 10th St
> Fresno, CA  93702
>
> Desk 559.600.5890
>
>
>
> *From:* Steve G [mailto:smgustafson at gmail.com]
> *Sent:* Wednesday, July 07, 2010 9:54 AM
>
> *To:* Haas, Neal
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Transfer to CTI
>
>
>
> if your system is in production and you change that setting...you could
> break how other things are working.
>
> On Wed, Jul 7, 2010 at 9:21 AM, Haas, Neal <nhaas at co.fresno.ca.us> wrote:
>
> I was pointed to:
>
> This is available in Unity Connection 7.x Via Cisco Unity Connection
> Administration
>
> Advanced (towards the bottom of the page)
> Conversation Configuration
>
> Use Last (Rather than First) Redirecting Number for Routing Incoming Call
>
> Thanks for every ones help!
>
>
>
> Neal Haas
>
>
>
> *From:* Steve G [mailto:smgustafson at gmail.com]
> *Sent:* Wednesday, July 07, 2010 7:39 AM
>
>
> *To:* Haas, Neal
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Transfer to CTI
>
>
>
> It's not working because Unity is seeing the Original called number as the
> phone that you forwarded.  Call Forward all retains the original called
> number.  It is working as designed.  You could try and create a new VM
> profile that will forward the digits 12489 to Unity....but I have had mixed
> reviews on doing that.
>
> On Tue, Jul 6, 2010 at 1:22 PM, Haas, Neal <nhaas at co.fresno.ca.us> wrote:
>
> OK, I have created a 10 new voicemail ports with the pilot of 12489. I call
> it and have created a new tree I can call this number and I get everything I
> wanted.
>
>
>
> Now I forward a phone to 12489 and it does not work.
>
> I created a new translation patter of 12488, that translates to 12489. Call
> 12488 it works, call forward all on a phone to 12488 , No Joy! Will not go
> to the call tree, it asks for an extension number!
>
>
>
> What am I doing wrong here?
>
>
>
>
>
> Neal Haas
>
>
>
>
>
> *From:* Steve G [mailto:smgustafson at gmail.com]
> *Sent:* Tuesday, July 06, 2010 10:46 AM
> *To:* Haas, Neal
> *Cc:* Jobe Gates; cisco-voip at puck.nether.net
>
>
> *Subject:* Re: [cisco-voip] Transfer to CTI
>
>
>
> Setup an Alternate greeting and set the recording to blank.  Send caller to
> greeting for the call tree that you would like.
>
> On Tue, Jul 6, 2010 at 10:40 AM, Haas, Neal <nhaas at co.fresno.ca.us> wrote:
>
> The System call handler works without an issue if you call it normally, but
> they have people out today and want to forward all calls to a new call tree.
> It is not forwarding to the call tree, but leaving the message on the
> voicemail. Which they do not want!
>
>
>
> Thanks for the help
>
>
>
> Neal Haas
>
>
>
> 1020 S 10th St
> Fresno, CA  93702
>
> Desk 559.600.5890
>
>
>
> *From:* Jobe Gates [mailto:jobe at gates-tribe.com]
> *Sent:* Tuesday, July 06, 2010 10:34 AM
> *To:* Haas, Neal
> *Cc:* Steve G; cisco-voip at puck.nether.net
>
>
> *Subject:* Re: [cisco-voip] Transfer to CTI
>
>
>
> If you are using a Call Handler set the extension it the same as the CTI
> Route point.
>
> Thanks,
>
> Jobe
>
>
> On Jul 6, 2010, at 1:03 PM, "Haas, Neal" <nhaas at co.fresno.ca.us> wrote:
>
> So how would I solve this issue? Any thoughts? Should I setup this line as
> a voicemail port? I am not sure what to do at this point.
>
>
>
> Neal Haas
>
>
>
> 1020 S 10th St
> Fresno, CA  93702
>
> Desk 559.600.5890
>
>
>
> *From:* Steve G [mailto:smgustafson at gmail.com]
> *Sent:* Tuesday, July 06, 2010 9:55 AM
> *To:* Haas, Neal
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Transfer to CTI
>
>
>
> If the CTI RP is forwarding all calls to Unity, then it would hit the
> phones mailbox because that is the original called number.
>
> On Tue, Jul 6, 2010 at 9:25 AM, Haas, Neal <nhaas at co.fresno.ca.us> wrote:
>
> I am trying to forward some phones to a CTI route point. When I call the
> phone it will not forward to the CTI route point, but instead goes to the
> phones mail box? How do I solve this so that it forwards to the CTI route
> point.
>
>
>
> The CTI Route point is actually a phone tree on Unity conn.,
>
>
>
> Neal Haas
>
> County Of Fresno
>
> IT Analyst - ITSD, Communications
>
> 1020 S 10th St
> Fresno, CA  93702
>
> Desk 559.600.5890
>
>
>
>
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