[cisco-voip] Reporting Tools

[Lisa Notarianni]

I have been trying to get some useful reports off of Call Manager 
(7.1.2) for our Registrar's department.  Many departments have asked me 
for reports in order to help them determine peak times of year.  I need 
something to show total number of calls (maybe by day), duration, 
extension, etc...just something useful.  The reports from call manager 
are of no use to us at all.  In addition, we can only see about 20 days 
worth of call data.  We need a good 6 month study.  I also need a 
reporting tool to show me stats on Call Handlers to see how many callers 
chose which option, etc...

Cisco TAC recommends we now purchase yet another piece of software...one 
of the following...does anyone have experience with any of them??

www.atcomm.com
www.aurenz.com
www.avotus.com
www.dtrack.com
www.isi-info.com
www.mindcti.com
www.nevoteck.com
www.telecost.com
www.soft-ex.com
www.tigercomms.com
www.veramark.com

Thank you,

Lisa

-- 
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20100709/2cea1ab3/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: LNsignature.jpg
Type: image/jpeg
Size: 8416 bytes
Desc: not available
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20100709/2cea1ab3/attachment.jpg>