[cisco-voip] Reporting Tools

[Beck, Christopher]

I have used the Avotus software and the veramark software.  Both will get you what you need....   The user interfaces, etc., are different so you will want to review the offerings for yourself.

I think this has come up a few times before, so you might also try searching previous posts for more info.



-Chris

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lisa Notarianni
Sent: Friday, July 09, 2010 9:38 AM
Cc: cisco-voip
Subject: [cisco-voip] Reporting Tools

I have been trying to get some useful reports off of Call Manager (7.1.2) for our Registrar's department.  Many departments have asked me for reports in order to help them determine peak times of year.  I need something to show total number of calls (maybe by day), duration, extension, etc...just something useful.  The reports from call manager are of no use to us at all.  In addition, we can only see about 20 days worth of call data.  We need a good 6 month study.  I also need a reporting tool to show me stats on Call Handlers to see how many callers chose which option, etc...

Cisco TAC recommends we now purchase yet another piece of software...one of the following...does anyone have experience with any of them??

www.atcomm.com<http://www.atcomm.com>
www.aurenz.com<http://www.aurenz.com>
www.avotus.com<http://www.avotus.com>
www.dtrack.com<http://www.dtrack.com>
www.isi-info.com<http://www.isi-info.com>
www.mindcti.com<http://www.mindcti.com>
www.nevoteck.com<http://www.nevoteck.com>
www.telecost.com<http://www.telecost.com>
www.soft-ex.com<http://www.soft-ex.com>
www.tigercomms.com<http://www.tigercomms.com>
www.veramark.com<http://www.veramark.com>

Thank you,

Lisa
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