[cisco-voip] Reporting Tools

[Scott Voll]

The VARS around here have been suggesting the ISI stuff.

your other options if your wanting to do it cheaply would be insert the CDRs
into a sql db and run sql reports based on what you need.

we had a good DB guy in house so we choose that.  YMMV.

Scott

On Fri, Jul 9, 2010 at 7:38 AM, Lisa Notarianni
<notariannil1 at scranton.edu>wrote:

>  I have been trying to get some useful reports off of Call Manager (7.1.2)
> for our Registrar's department.  Many departments have asked me for reports
> in order to help them determine peak times of year.  I need something to
> show total number of calls (maybe by day), duration, extension, etc...just
> something useful.  The reports from call manager are of no use to us at
> all.  In addition, we can only see about 20 days worth of call data.  We
> need a good 6 month study.  I also need a reporting tool to show me stats on
> Call Handlers to see how many callers chose which option, etc...
>
> Cisco TAC recommends we now purchase yet another piece of software...one of
> the following...does anyone have experience with any of them??
>
> www.atcomm.com
> www.aurenz.com
> www.avotus.com
> www.dtrack.com
> www.isi-info.com
> www.mindcti.com
> www.nevoteck.com
> www.telecost.com
> www.soft-ex.com
> www.tigercomms.com
> www.veramark.com
>
> Thank you,
>
> Lisa
>
> --
>
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