[cisco-voip] Cisco CUPS - Presence Status Red

[Cheng, Karen]

IS the SIP trunk/profile allowing TCP/UDP or both?

Judging from the screen capture the presence server is trying TCP….

There should also be a Troubleshooting monitor page on the CUPS admin site that may help you.

Karen Cheng
Voice Network Engineer


From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jamie Weatherhead
Sent: Saturday, 10 July 2010 1:28 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Cisco CUPS - Presence Status Red

Hello all,

I was wondering whether anyone could assist with a CUPS issue I am having.

I have recently configured CUPS 7.0.6.10000-17 in VMWare for testing. I have following Cisco’s documentation and have managed to get it communicating successfully with my test publisher server (version 7.1(3)) which is also in VMWare.

I have configured the SIP trunk on CUCM with port 5060. I have also created the Presence Gateway pointing to the IP address of CUCM. I made sure I enabled the SIP Publish on CUCM.

I created a CUPC device profile in CUCM and installed CUPC client (version 7.1) which successfully logged in. However, the Presence Server status shows as red as follows. Is there anything else I might be missing? Any help would be appreciated.
[cid:image001.jpg at 01CB2028.E8193D60]
[cid:image002.jpg at 01CB2028.E8193D60]

Thanks Jamie.

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