[cisco-voip] Cisco CUPS - Presence Status Red

[Jason Burns]

Jamie,

The first connection CUPC makes to CUPS is on TCP 443 (HTTPS) for login
purposes and getting your profile.

The next connection will be from CUPC to CUPS on TCP 5060, (or maybe 5061)
to publish your own presence status.

The next connection will be FROM CUPS TO CUPC on some high numbered TCP
port. Usually 50000 or 50001. This almost always gets blocked by firewalls.
This is what gives you other users' presence status, as well as IMs from
other users.

These three connections need to be made for that "Presence" section to show
green.

There are also some SIP connections or CTI connections to control your soft
or hard phone, but those go to CUCM and seem to be working for you.

If all of your TCP connections are being allowed by the network/firewalls
then the next thing to check is that your user is properly associated with a
device and a line, and that digest credentials are configured on the end
user page.

Give all those a try and let us know how it worked out.

On Fri, Jul 9, 2010 at 10:10 PM, Cheng, Karen <Karen.Cheng at racq.com.au>wrote:

>  IS the SIP trunk/profile allowing TCP/UDP or both?
>
>
>
> Judging from the screen capture the presence server is trying TCP….
>
>
>
> There should also be a Troubleshooting monitor page on the CUPS admin site
> that may help you.
>
>
>
> *Karen Cheng*
>
> *Voice Network Engineer*
>
>
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Jamie Weatherhead
> *Sent:* Saturday, 10 July 2010 1:28 AM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] Cisco CUPS - Presence Status Red
>
>
>
> Hello all,
>
>
>
> I was wondering whether anyone could assist with a CUPS issue I am having.
>
>
>
> I have recently configured CUPS 7.0.6.10000-17 in VMWare for testing. I
> have following Cisco’s documentation and have managed to get it
> communicating successfully with my test publisher server (version 7.1(3))
> which is also in VMWare.
>
>
>
> I have configured the SIP trunk on CUCM with port 5060. I have also created
> the Presence Gateway pointing to the IP address of CUCM. I made sure I
> enabled the SIP Publish on CUCM.
>
>
>
> I created a CUPC device profile in CUCM and installed CUPC client (version
> 7.1) which successfully logged in. However, the Presence Server status shows
> as red as follows. Is there anything else I might be missing? Any help would
> be appreciated.
>
>
>
> Thanks Jamie.
>
>
> *Consider the environment - Think before you print*
>
> The contents of this email are confidential to the intended recipient and
> may not be disclosed. Although it is believed that this email and
> any attachments are virus free, it is the responsibility of the recipient to
> confirm this.
>
> You are advised that urgent, time-sensitive communications should not be
> sent by email. We hereby give you notice that a delivery receipt does not
> constitute acknowledgement or receipt by the intended recipient(s).
>
> Details of Charles Stanley group companies and their regulators (where
> applicable), can be found at this URL
> http://www.charles-stanley.co.uk/contact-us/disclosure/
>
> Join us at MotorFest on 11 July 2010 at Eagle Farm Racecourse. Visit
> www.racq.com/motorfest for more information
>
> Please Note: If you are not the intended recipient, please delete this
> email as its use is prohibited. RACQ does not warrant or represent that this
> email is free from viruses or defects. If you do not wish to receive any
> further commercial electronic messages from RACQ please e-mail
> unsubscribe at racq.com.au or contact RACQ on 13 19 05.
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20100712/2590c710/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: image/jpeg
Size: 35829 bytes
Desc: not available
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20100712/2590c710/attachment.jpe>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: image/jpeg
Size: 41136 bytes
Desc: not available
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20100712/2590c710/attachment-0001.jpe>