[cisco-voip] CME Fax Problem Explanation?

[Kim, Hyoun S]

Can anyone suggest how to troubleshoot the following problem?  I have a branch office who has their entire office on a Call Manager Express solution with VG Gateways for their fax machines.  When they try to fax things to corporate (in another state), they get errors about a poor connection and the fax doesn't send.  They've tried various fax machines within their office (on different Voice Gateways) & get the same result.  However, when they fax to anywhere number with a fax machine or even receive faxes, there are no errors and faxes are received/sent normally.  Corporate says they can receive faxes from others too, just not that particular branch office.  Any suggestions?

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________________________________
Hyoun Kim * Network Administrator - East Division
640 Broadmor Blvd * Suite 80 * Murfreesboro, TN 37129
' 615.217.6245 * 7 615.217.6247 * * Hyoun.Kim at chartercom.com<mailto:Hyoun.Kim at chartercom.com>


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