[cisco-voip] CME Fax Problem Explanation?

[Nick Matthews]

Check your connections to corporate for slips on T1s.  It's the easy
culprit.  Otherwise, packet loss or a lack of fax configuration.

-nick

On Mon, Jul 12, 2010 at 4:01 PM, Kim, Hyoun S <Hyoun.Kim at chartercom.com>wrote:

>  Can anyone suggest how to troubleshoot the following problem?  I have a
> branch office who has their entire office on a Call Manager Express solution
> with VG Gateways for their fax machines.  When they try to fax things to
> corporate (in another state), they get errors about a poor connection and
> the fax doesn’t send.  They’ve tried various fax machines within their
> office (on different Voice Gateways) & get the same result.  *However*,
> when they fax to anywhere number with a fax machine or even receive faxes,
> there are no errors and faxes are received/sent normally.  Corporate says
> they can receive faxes from others too, just not that particular branch
> office.  Any suggestions?
>
>
>
> [image: 2C_CharLogo_Tag_CMYK]
>  ------------------------------
>
> *Hyoun Kim** •** *Network Administrator – East Division
>
> 640 Broadmor Blvd *• *Suite 80 *• *Murfreesboro, TN 37129
>
> ' 615.217.6245 *• *7 615.217.6247 *• ** Hyoun.Kim at chartercom.com
>
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