[cisco-voip] CME Fax Problem Explanation?

[Kim, Hyoun S]

Hi Nick.  Thanks for the reply  How exactly would I do that (check for slips).

This is all I really have for configuration of the VG204 that we have.
voice service voip
 fax protocol pass-through g711ulaw

I was told you could configure the speed at which faxes are sent.  You think this would fix my problem?  I found out that the fax machines in the branch office are those Super G3 fax machines.

The connection we have is a T1.  Not sure what's on the corporate side but I assume it's a T1 as well.

Hyoun Kim
Network Administrator
Charter Media - East Division
640 Broadmor Blvd, Suite 80
Murfreesboro, TN 37129

Email: Hyoun.Kim at chartercom.com<mailto:Hyoun.Kim at chartercom.com>
Office: 615.217.6245
Fax: 615.217.6247

From: matthn at gmail.com [mailto:matthn at gmail.com] On Behalf Of Nick Matthews
Sent: Monday, July 12, 2010 6:17 PM
To: Kim, Hyoun S
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CME Fax Problem Explanation?

Check your connections to corporate for slips on T1s.  It's the easy culprit.  Otherwise, packet loss or a lack of fax configuration.

-nick
On Mon, Jul 12, 2010 at 4:01 PM, Kim, Hyoun S <Hyoun.Kim at chartercom.com<mailto:Hyoun.Kim at chartercom.com>> wrote:
Can anyone suggest how to troubleshoot the following problem?  I have a branch office who has their entire office on a Call Manager Express solution with VG Gateways for their fax machines.  When they try to fax things to corporate (in another state), they get errors about a poor connection and the fax doesn't send.  They've tried various fax machines within their office (on different Voice Gateways) & get the same result.  However, when they fax to anywhere number with a fax machine or even receive faxes, there are no errors and faxes are received/sent normally.  Corporate says they can receive faxes from others too, just not that particular branch office.  Any suggestions?

Error! Filename not specified.
________________________________
Hyoun Kim * Network Administrator - East Division
640 Broadmor Blvd * Suite 80 * Murfreesboro, TN 37129
' 615.217.6245 * 7 615.217.6247 * * Hyoun.Kim at chartercom.com<mailto:Hyoun.Kim at chartercom.com>


E-MAIL CONFIDENTIALITY NOTICE:







The contents of this e-mail message and
any attachments are intended solely for the
addressee(s) and may contain confidential
and/or legally privileged information. If you
are not the intended recipient of this message
or if this message has been addressed to you
in error, please immediately alert the sender
by reply e-mail and then delete this message
and any attachments. If you are not the
intended recipient, you are notified that
any use, dissemination, distribution, copying,
or storage of this message or any attachment
is strictly prohibited.






_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
https://puck.nether.net/mailman/listinfo/cisco-voip


E-MAIL CONFIDENTIALITY NOTICE: 

 

 

 

The contents of this e-mail message and 
any attachments are intended solely for the 
addressee(s) and may contain confidential 
and/or legally privileged information. If you 
are not the intended recipient of this message 
or if this message has been addressed to you 
in error, please immediately alert the sender
 by reply e-mail and then delete this message 
and any attachments. If you are not the 
intended recipient, you are notified that 
any use, dissemination, distribution, copying, 
or storage of this message or any attachment 
is strictly prohibited.







-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20100713/c00bb4a3/attachment.html>