[cisco-voip] newly configured agents not showing up..

[James Buchanan]

Try restarting the Desktop Sync service. This is a non-system disruptive
event and can sometimes fix stuff like this.

James Buchanan | Senior Network Engineer | South Region | Presidio
Networked Solutions 
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | jbuchanan at presidio.com
D: 615-866-5729 | F: 615-866-5781 | www.presidio.com
<http://www.presidio.com> 
CCIE #25863, Voice



-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ed Leatherman
Sent: Friday, July 16, 2010 7:33 AM
To: Cisco VOIP
Subject: [cisco-voip] newly configured agents not showing up..

Anyone with IPCC Express run into a problem where newly configured
agents do not show up in RmCm resources?

I believe they are set up correctly in CUCM. In appadmin I can go to
Tools->User Management and search for the users by userID and they
appear with Agent capabilities, but if I click the "Configure
Resource" link from there it comes back with "Error occurred while
reading the Resource". Everything is "In Service".

Perhaps engine just needs a kick in the pants?

Gonna open up a TAC case on this one too (really would like to get
these provisioned today), will post back if I find a resolution from
that for future reference.

-- 
Ed Leatherman
_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip