[cisco-voip] Missing CDR data

[Fuermann, Jason]

I had double checked that CDR’s were enabled on all our call processing servers. We don’t log zero length CDRs yet, but the call in question was several hours, so it should be in the data. I’ve had a few other reports of incidents like this, but have always written them off as user error (aka the call didn’t happen), now I feel like a jerk.

From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca]
Sent: Monday, July 19, 2010 3:28 PM
To: Ahmed Elnagar
Cc: cisco-voip; Fuermann, Jason
Subject: Re: [cisco-voip] Missing CDR data

That, and you might want to check off "zero length" CDRs as well. We find that very useful in troubleshooting.

It adds quite  a bit of data, but it's worth it. Being able to troubleshoot with historical data.



---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Cooking with unix is easy. You just sed it and forget it.
                              - LFJ (with apologies to Mr. Popeil)


----- Original Message -----
From: "Ahmed Elnagar" <ahmed_elnagar at rayacorp.com>
To: "Jason Fuermann" <JBF005 at shsu.edu>
Cc: "cisco-voip" <cisco-voip at puck.nether.net>
Sent: Monday, July 19, 2010 4:30:06 PM GMT -05:00 US/Canada Eastern
Subject: Re: [cisco-voip] Missing CDR data

although very trivial but a lot of times it is been forgotten :)
Make sure that CDR enabled flag is enabled on all call processing servers "it is not a cluster wide parameter"

 Best Regards;
  Ahmed Elnagar
  Senior Network PS Engineer
  Mob: +2019-0016211
  CCIE#24697 (Voice)


-----Original Message-----
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Fuermann, Jason
Sent: Monday, July 19, 2010 6:30 PM
To: cisco-voip
Subject: [cisco-voip] Missing CDR data

CM 7.0.2
Is anybody aware of a CDR bug where UCM fails to generate CDR data for calls? I found CSCsk76737, but I wasn't logging at the info or debug level for the scheduler, so I check if that's the problem. Anything else anybody knows of?

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