[cisco-voip] 911 issue

[Haas, Neal]

Which is what I am getting now, I work for the county and when the city PD sees our "County" Buildings call 911 they just tell the Sheriff!! Since we have about 100 buildings you can see what fun and exciting times I get when a Deputy shows up behind me. Time to change something.

Neal Haas

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Eric Brander
Sent: Monday, July 19, 2010 6:09 PM
To: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] 911 issue

On Mon, Jul 19, 2010 at 6:11 PM,  <lelio at uoguelph.ca> wrote:
> I think you are on the right track, route pattern, route group, etc.
> Do you have external masks on each extension and check use calling 
> mask on each pattern? Or do you put the mask in the route pattern itself?
> You might want to also check with your service provider. Some will 
> override whatever you put on a 911 call with your billing number 
> unless you have made alternate arrangements.
> Some things to look at.
>
> ...

I'm not sure if it's related but our 911 never takes the CLID that we present. It always uses the billing telephone number for our account, which we didn't actually use as a working telephone number so when someone screwed up and dialed 911 by mistake, the police would call back and get a fast-busy - and then of course have to send a deputy to investigate.

HTH,

Eric N. Brander

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