[cisco-voip] Call Statistic Report

[Ed Leatherman]

Splunk is actually intended for syslog - it is basically a search/report
engine for your logs.  It will index any text based input though even from
csv or XML files so it works pretty well with CDR's given a little bit of
setup work. Not appropriate for generating bills, but very useful for
troubleshooting or one-off reports. And the small system license is free,
which is a plus.


On Fri, Jun 4, 2010 at 11:27 AM, Tim Reimers <treimers at ashevillenc.gov>wrote:

>  We use Microcall.
>
> Not free, but it's what they've chosen.
>
> I'm going to seriously look at Splunk, though it sounds like I'd have to do
> some serious reportwriting.
>
> Wonder what Splunk could do for Syslog -
>
> Someone else was asking about phones reregistering
> I've the same problem with the occasional "gateway decrease" and "gateway
> increase", all within Nagios 5 minute window
> so I don't get any alerts of WHICH gateway it was.
>
> I'm suddenly wondering if UCM Syslog >> Splunk would be a way to handle
> that too..
>
> Tim Reimers
> Systems Analyst II
> Information Technology Services
> City of Asheville
> 70 Court Plaza
> Asheville, NC 28801
> phone - 828-259-5512
> treimers at ashevillenc.gov <timreimers at ashevillenc.gov>
>
>
>  ------------------------------
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Ed Leatherman
> *Sent:* Friday, June 04, 2010 10:35 AM
> *To:* Lisa Notarianni
> *Cc:* cisco-voip voyp list
> *Subject:* Re: [cisco-voip] Call Statistic Report
>
> Lisa,
>
> You can try to use the built-in accounting and reporting (CAR) feature for
> this but I wouldn't classify it as "user friendly", and you may or may not
> get the report you are looking for out of it anyway.
>
> My solution for our own purposes is to export the CDR records and
> manipulate the data outside call manager to get the information we need. I
> used to have hand-written perl script to sort through it and give me
> reports, but now I just dump it all into splunk (www.splunk.com) and use
> that for searching and reporting. YMMV.
>
> If you have some enterprising computer science students/interns maybe they
> can could put something together for you.
>
> There are of course tons of CDR reporting/billing 3rd party apps out there
> as well I'm sure.
>
> On Fri, Jun 4, 2010 at 9:59 AM, Lisa Notarianni <notariannil1 at scranton.edu
> > wrote:
>
>> What is the best way to get both incoming and outgoing call statistics for
>> one o four departments?  They do not use a Call Handler to route calls.  The
>> calls just ring into their department or go to voice mail if no answer.
>> CUCM ver 7.1.2.  Any user friendly reports available via CUCM
>> Serviceability?
>> --
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>
>
> --
> Ed Leatherman
>
>


-- 
Ed Leatherman
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