[cisco-voip] Call Statistic Report

[Tim Reimers]

We use Microcall.
 
Not free, but it's what they've chosen.
 
I'm going to seriously look at Splunk, though it sounds like I'd have to
do some serious reportwriting.
 
Wonder what Splunk could do for Syslog -
 
Someone else was asking about phones reregistering 
I've the same problem with the occasional "gateway decrease" and
"gateway increase", all within Nagios 5 minute window
so I don't get any alerts of WHICH gateway it was.
 
I'm suddenly wondering if UCM Syslog >> Splunk would be a way to handle
that too..
 
Tim Reimers
Systems Analyst II
Information Technology Services
City of Asheville
70 Court Plaza
Asheville, NC 28801
phone - 828-259-5512
treimers at ashevillenc.gov <mailto:timreimers at ashevillenc.gov> 
 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ed Leatherman
Sent: Friday, June 04, 2010 10:35 AM
To: Lisa Notarianni
Cc: cisco-voip voyp list
Subject: Re: [cisco-voip] Call Statistic Report


Lisa,

You can try to use the built-in accounting and reporting (CAR) feature
for this but I wouldn't classify it as "user friendly", and you may or
may not get the report you are looking for out of it anyway.

My solution for our own purposes is to export the CDR records and
manipulate the data outside call manager to get the information we need.
I used to have hand-written perl script to sort through it and give me
reports, but now I just dump it all into splunk (www.splunk.com) and use
that for searching and reporting. YMMV. 

If you have some enterprising computer science students/interns maybe
they can could put something together for you.

There are of course tons of CDR reporting/billing 3rd party apps out
there as well I'm sure.


On Fri, Jun 4, 2010 at 9:59 AM, Lisa Notarianni <
notariannil1 at scranton.edu> wrote:


	What is the best way to get both incoming and outgoing call
statistics for one o four departments?  They do not use a Call Handler
to route calls.  The calls just ring into their department or go to
voice mail if no answer.  CUCM ver 7.1.2.  Any user friendly reports
available via CUCM Serviceability?
	
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-- 
Ed Leatherman


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