[cisco-voip] How to avoid abandon call triggered in CRS Reporting with UCCX 7.0SR4

[ciscozest]

I have CRS script which divert calls to the external number upon no
available agent. The problem arises with reporting that shows a lot of
abandon calls due to this call diversion when all agents were busy/ no
available. Is there a way we can set that when all agent’s are busy or none
of agents are available, this diverted call will not be treated as abandon
call in the CRS reporting? Thanks
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