[cisco-voip] Block internal and External calling unless its a transfer or conference

[Wes Sisk]

Logical Partitioning was designed for just the opposite - prevent 
forwards/transfers for certain call flows:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_1_2/ccmfeat/fslopar.html#wpxref28807

I've not looked closely but perhaps the structure can be creatively 
configured to enable your request.

/Wes

On Tuesday, June 22, 2010 12:30:52 PM, steve.siltman at assurant.com wrote:
> Here is a fun request I received.
>
> Call Center Agent shouldn't have access to dial any internal or 
> external number unless they are performing a transfer or conference.
>
> These agents are using CTIOS  and CUCM version 7.1.2.
>
> I don't see how I can turn on this access when transferring or 
> conferencing a call.  I was hoping the Call Forward CSS came into play 
> when using these softkeys but testing proved otherwise.
>
> Is this possible?
>
> Thanks,
>
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