[cisco-voip] Block internal and External calling unless its a transfer or conference

steve.siltman at assurant.com steve.siltman at assurant.com
Tue Jun 22 12:30:52 EDT 2010


Here is a fun request I received.

Call Center Agent shouldn't have access to dial any internal or external 
number unless they are performing a transfer or conference.

These agents are using CTIOS  and CUCM version 7.1.2.

I don't see how I can turn on this access when transferring or 
conferencing a call.  I was hoping the Call Forward CSS came into play 
when using these softkeys but testing proved otherwise.

Is this possible?

Thanks,

- Steve

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