[cisco-voip] Menu Digits are not passing in UCCX

[kapil atrish]

I would take a testing window, run debug voice ccapi inout or debug ccsip and look for DTMF digits received at GW or not for a problematic call. Secondly dial the CTI-RP internally, debug the UCCX script and see if digits are being received or not for problematic call. You might get some idea where the problem is. 
 
What dtmf mode you are using on SIP dial-peer? Not sure how many steps are their in your script before user needs to press the DTMF, try addting delay (2 sec may be) after the accept step.
 


--- On Mon, 6/21/10, shary shary <shaary1 at hotmail.com> wrote:


From: shary shary <shaary1 at hotmail.com>
Subject: [cisco-voip] Menu Digits are not passing in UCCX
To: cisco-voip at puck.nether.net
Date: Monday, June 21, 2010, 6:38 PM




 
hi folks,
we are using AS5350Xm GW with CM and UCCX 7.x. Sice yesterday we are facing the issue that some of our calls from PSTN to UCCX are not passing any menu digit if the customer presses any Menu option it doesn't accept it. we are using SIP trunk between PSTN and GW. Any idea what could be the cause. No change was happend.
 
Regards.




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