[cisco-voip] Reason Code 32763

[Ratko Dodevski]

Hi Scott, thanks for your replay, I've already seen this, bit thats
not my case :(


Regards
Ratko



On Thu, Jun 24, 2010 at 1:47 AM, Scott Voll <svoll.voip at gmail.com> wrote:
> https://learningnetwork.cisco.com/servlet/JiveServlet/previewBody/2952-102-1-7820/cad%20service%20information%206.5.pdf
> ProblemAgent moved to Not Ready state for no apparent reason
> Symptom. In some situations, an agent might be moved to the Not
> Ready state for no apparent reason.
> Message. None.
> Cause. To determine the reason, check the reason code:
> ■ If the reason code is 32763, the agent went Not Ready because
> of Ring No Answer (RNA). If the agent phone is configured on
> Unified CallManager with auto-answer enabled, then this is likely
> a Unified CallManager issue since the call is not answered in
> time. Please consult Unified CallManager support.
> Not sure if this is your environment or not.....
> Scott
> On Wed, Jun 23, 2010 at 3:46 PM, Ratko Dodevski <rade239 at gmail.com> wrote:
>>
>> Hi guys, I have a question (obviously :) )
>> When agent is in state ready after 7 seconds of call in queue agent
>> gets in state not ready with Reason Code 32763 automatically, and
>> stays in not ready until he clicks the ready button. What is the
>> problem???
>>
>> --
>> Ratko
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>
>



-- 
Ratko