[cisco-voip] Reason Code 32763

[Scott Voll]

https://learningnetwork.cisco.com/servlet/JiveServlet/previewBody/2952-102-1-7820/cad%20service%20information%206.5.pdf


ProblemAgent moved to Not Ready state for no apparent reason

Symptom. In some situations, an agent might be moved to the Not

Ready state for no apparent reason.

Message. None.

Cause. To determine the reason, check the reason code:

■ If the reason code is 32763, the agent went Not Ready because
of Ring No Answer (RNA). If the agent phone is configured on
Unified CallManager with auto-answer enabled, then this is likely
a Unified CallManager issue since the call is not answered in
time. Please consult Unified CallManager support.

Not sure if this is your environment or not.....

Scott

On Wed, Jun 23, 2010 at 3:46 PM, Ratko Dodevski <rade239 at gmail.com> wrote:

> Hi guys, I have a question (obviously :) )
> When agent is in state ready after 7 seconds of call in queue agent
> gets in state not ready with Reason Code 32763 automatically, and
> stays in not ready until he clicks the ready button. What is the
> problem???
>
> --
> Ratko
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
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