[cisco-voip] Reason Code 32763

[James Buchanan]

Hello,

The last time I saw this (aside from RONA), it was because the CSS assigned to the ports could not reach the partition of the extension on the ACD line on the phone. So, it would try to deliver (making it Reserved), not successfully deliver the call, then would make the agent Not Ready. Could this be the issue?

Thanks,

James Buchanan | Senior Network Engineer | South Region | Presidio Networked Solutions 
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | jbuchanan at presidio.com
D: 615-866-5729 | F: 615-866-5781 | www.presidio.com <http://www.presidio.com> 
CCIE #25863, Voice


-----Original Message-----
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ratko Dodevski
Sent: Thursday, June 24, 2010 5:04 AM
To: Scott Voll
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Reason Code 32763

Hi Scott, thanks for your replay, I've already seen this, bit thats
not my case :(


Regards
Ratko



On Thu, Jun 24, 2010 at 1:47 AM, Scott Voll <svoll.voip at gmail.com> wrote:
> https://learningnetwork.cisco.com/servlet/JiveServlet/previewBody/2952-102-1-7820/cad%20service%20information%206.5.pdf
> ProblemAgent moved to Not Ready state for no apparent reason
> Symptom. In some situations, an agent might be moved to the Not
> Ready state for no apparent reason.
> Message. None.
> Cause. To determine the reason, check the reason code:
> ■ If the reason code is 32763, the agent went Not Ready because
> of Ring No Answer (RNA). If the agent phone is configured on
> Unified CallManager with auto-answer enabled, then this is likely
> a Unified CallManager issue since the call is not answered in
> time. Please consult Unified CallManager support.
> Not sure if this is your environment or not.....
> Scott
> On Wed, Jun 23, 2010 at 3:46 PM, Ratko Dodevski <rade239 at gmail.com> wrote:
>>
>> Hi guys, I have a question (obviously :) )
>> When agent is in state ready after 7 seconds of call in queue agent
>> gets in state not ready with Reason Code 32763 automatically, and
>> stays in not ready until he clicks the ready button. What is the
>> problem???
>>
>> --
>> Ratko
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>



-- 
Ratko

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