[cisco-voip] CCM 7.1 shared lines, 3rd call goes to VM...

[Jonathan Charles]

And that is what I am seeing... all DNs are set to 8 and 6 (mc and bt)....

So, is it a bug?


Jonathan

On Fri, Jun 25, 2010 at 1:44 AM, Erick B. <erickbee at gmail.com> wrote:

> I think he is stating to pull up the DN, then click on each associated
> device and press edit line appearance which will bring up the full
> line settings for that DN on the selected device, You need to check
> this for each device that has the shared DN to make sure the Max
> Call/Busy is right per device.
>
> But I've had issues reported to me with shared lines where only one
> person would be on call and other calls in would sometimes go straight
> to Voicemail even though busy trigger was higher then number of calls
> they supposedly had active.
>
> On Thu, Jun 24, 2010 at 10:57 PM, Jonathan Charles <jonvoip at gmail.com>
> wrote:
> > We actually BATted the change to be 8 and 6....)
> >
> > Where else are you referring?
> >
> >
> > J
> >
> > On Thu, Jun 24, 2010 at 6:17 PM, Joe Martini <joemar2 at cisco.com> wrote:
> >>
> >> Hi Jonathan,
> >>
> >> If it is always the 3rd call that goes to voice mail, then I bet one of
> >> the lines (check the per line per device instance) is still at the
> default
> >> busy trigger of 2.  Just checking the line isn't enough to see the
> correct
> >> settings, navigate to each phone then to the line from the phone to get
> the
> >> per device line setting.
> >>
> >> Joe
> >>
> >> On Jun 24, 2010, at 5:31 PM, Jonathan Charles wrote:
> >>
> >> Customer is running 7.1.3-31900-1, they have six phones with a shared
> line
> >> appearance...
> >>
> >> All the phones (for this line are set to max calls 8, with a busy
> trigger
> >> of 6)...
> >>
> >> The third inbound call goes straight to VM....
> >>
> >> How do we make it so the 7th call goes to VM?
> >>
> >>
> >> Jonathan
> >>
> >>
> >> _______________________________________________
> >> cisco-voip mailing list
> >> cisco-voip at puck.nether.net
> >> https://puck.nether.net/mailman/listinfo/cisco-voip
> >>
> >
> >
> > _______________________________________________
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> >
> >
>
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