[cisco-voip] CCM 7.1 shared lines, 3rd call goes to VM...

[Ryan Ratliff]

What do the CCM traces show?  It will clearly identify if one of the lines has hit the busytrigger, and if so you can track that lineControl back to the actual phone that owns it.

-Ryan

On Jun 25, 2010, at 11:43 AM, Jonathan Charles wrote:

And that is what I am seeing... all DNs are set to 8 and 6 (mc and bt)....

So, is it a bug?


Jonathan

On Fri, Jun 25, 2010 at 1:44 AM, Erick B. <erickbee at gmail.com> wrote:
I think he is stating to pull up the DN, then click on each associated
device and press edit line appearance which will bring up the full
line settings for that DN on the selected device, You need to check
this for each device that has the shared DN to make sure the Max
Call/Busy is right per device.

But I've had issues reported to me with shared lines where only one
person would be on call and other calls in would sometimes go straight
to Voicemail even though busy trigger was higher then number of calls
they supposedly had active.

On Thu, Jun 24, 2010 at 10:57 PM, Jonathan Charles <jonvoip at gmail.com> wrote:
> We actually BATted the change to be 8 and 6....)
>
> Where else are you referring?
>
>
> J
>
> On Thu, Jun 24, 2010 at 6:17 PM, Joe Martini <joemar2 at cisco.com> wrote:
>>
>> Hi Jonathan,
>>
>> If it is always the 3rd call that goes to voice mail, then I bet one of
>> the lines (check the per line per device instance) is still at the default
>> busy trigger of 2.  Just checking the line isn't enough to see the correct
>> settings, navigate to each phone then to the line from the phone to get the
>> per device line setting.
>>
>> Joe
>>
>> On Jun 24, 2010, at 5:31 PM, Jonathan Charles wrote:
>>
>> Customer is running 7.1.3-31900-1, they have six phones with a shared line
>> appearance...
>>
>> All the phones (for this line are set to max calls 8, with a busy trigger
>> of 6)...
>>
>> The third inbound call goes straight to VM....
>>
>> How do we make it so the 7th call goes to VM?
>>
>>
>> Jonathan
>>
>>
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>>
>
>
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