[cisco-voip] CCM 7.1 shared lines, 3rd call goes to VM...

[Jonathan Charles]

Yeah, still trying to get that info...

On Fri, Jun 25, 2010 at 10:55 AM, Ryan Ratliff <rratliff at cisco.com> wrote:

> What do the CCM traces show?  It will clearly identify if one of the lines
> has hit the busytrigger, and if so you can track that lineControl back to
> the actual phone that owns it.
>
> -Ryan
>
> On Jun 25, 2010, at 11:43 AM, Jonathan Charles wrote:
>
> And that is what I am seeing... all DNs are set to 8 and 6 (mc and bt)....
>
> So, is it a bug?
>
>
> Jonathan
>
> On Fri, Jun 25, 2010 at 1:44 AM, Erick B. <erickbee at gmail.com> wrote:
>
>> I think he is stating to pull up the DN, then click on each associated
>> device and press edit line appearance which will bring up the full
>> line settings for that DN on the selected device, You need to check
>> this for each device that has the shared DN to make sure the Max
>> Call/Busy is right per device.
>>
>> But I've had issues reported to me with shared lines where only one
>> person would be on call and other calls in would sometimes go straight
>> to Voicemail even though busy trigger was higher then number of calls
>> they supposedly had active.
>>
>> On Thu, Jun 24, 2010 at 10:57 PM, Jonathan Charles <jonvoip at gmail.com>
>> wrote:
>> > We actually BATted the change to be 8 and 6....)
>> >
>> > Where else are you referring?
>> >
>> >
>> > J
>> >
>> > On Thu, Jun 24, 2010 at 6:17 PM, Joe Martini <joemar2 at cisco.com> wrote:
>> >>
>> >> Hi Jonathan,
>> >>
>> >> If it is always the 3rd call that goes to voice mail, then I bet one of
>> >> the lines (check the per line per device instance) is still at the
>> default
>> >> busy trigger of 2.  Just checking the line isn't enough to see the
>> correct
>> >> settings, navigate to each phone then to the line from the phone to get
>> the
>> >> per device line setting.
>> >>
>> >> Joe
>> >>
>> >> On Jun 24, 2010, at 5:31 PM, Jonathan Charles wrote:
>> >>
>> >> Customer is running 7.1.3-31900-1, they have six phones with a shared
>> line
>> >> appearance...
>> >>
>> >> All the phones (for this line are set to max calls 8, with a busy
>> trigger
>> >> of 6)...
>> >>
>> >> The third inbound call goes straight to VM....
>> >>
>> >> How do we make it so the 7th call goes to VM?
>> >>
>> >>
>> >> Jonathan
>> >>
>> >>
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>> >>
>> >
>> >
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>> >
>> >
>>
>
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