[cisco-voip] Upgrading from CallManager 4.1 to 7x the ACDeviceAuthenticationUser

[Jason Aarons (US)]

It seems like a common problem that customers upgrading from 4.1 with Attendant Console have to go in a manually and create the Application User ACDeviceAuthenticationUser and associate devices to it just to get TCD to work.

Is there a reason DMA or CallManager installation doesn't create this user and setup Cisco CallManager Attendant Console Server Service to just work for a upgrade? If this a PERS/BUG in DMA?

Also did I miss creating the user ACDeviceAuthenticationUser  in the CallManager 4x to 7x Upgrade Documentation for post install, I didn't find any warning about this, but had it bite me on 3 upgrades (somehow I keep forgetting about it<grin>)!



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