[cisco-voip] AutoMagically putting a call on hold

[Lelio Fulgenzi]

look at the Call Handler transfer settings. make it supervised transfer, then there should be a drop down menu about putting the user on hold (always, never, ask - or something like that). 



--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
Cooking with unix is easy. You just sed it and forget it. 
- LFJ (with apologies to Mr. Popeil) 


----- Original Message ----- 
From: "Tim H" <TimH at trstone.com> 
To: "Lelio Fulgenzi" <lelio at uoguelph.ca>, "Fred M. Dailey" <fmdailey at ccis.edu> 
Cc: cisco-voip at puck.nether.net 
Sent: Wednesday, March 3, 2010 4:30:40 PM GMT -05:00 US/Canada Eastern 
Subject: RE: [cisco-voip] AutoMagically putting a call on hold 




You all having any instructions on how this would be done? I’m using Unity 4.2 



Thanks, 




Tim 





From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi 
Sent: Wednesday, March 03, 2010 4:07 PM 
To: Fred M. Dailey 
Cc: cisco-voip at puck.nether.net 
Subject: Re: [cisco-voip] AutoMagically putting a call on hold 




Do you have Unity or Unity Connection? A call handler can automatically put someone on hold. It makes for a very effective queuing system. The only thing wrong with it is that you can't limit the number of people on hold, so it can use up all your voice mail ports. 

But in a pinch, it works like a charm. 

BTW: I asked the Connection team about putting in port limits so we can use it as a simple queuing app and they said the IPCC BU might get mad. ;) 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
Cooking with unix is easy. You just sed it and forget it. 
- LFJ (with apologies to Mr. Popeil) 


----- Original Message ----- 
From: "Fred M. Dailey" <fmdailey at ccis.edu> 
To: "cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net> 
Sent: Wednesday, March 3, 2010 3:13:43 PM GMT -05:00 US/Canada Eastern 
Subject: [cisco-voip] AutoMagically putting a call on hold 




Is there a feature or method that would put incoming calls to an extension on hold if the extension is busy? 

We are running CCM 6.1.3b 

Trying to develop a poor mans calling queue. 



Fred Dailey 

Network Engineer-Telephony 

Technology Services 

Columbia College 

Columbia, MO 65216 

573-875-7308 




_______________________________________________ cisco-voip mailing list cisco-voip at puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20100303/d63b1195/attachment.html>