[cisco-voip] AutoMagically putting a call on hold

[Kevin Damisch]

Is this what you are looking for?

http://www.cisco.com/application/pdf/paws/13919/call_holding.pdf

I set this up years ago and assume it still applies in recent versions of Unity and Unity Connection.


From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of H, Tim
Sent: Wednesday, March 03, 2010 3:31 PM
To: Lelio Fulgenzi; Fred M. Dailey
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] AutoMagically putting a call on hold

You all having any instructions on how this would be done?  I’m using Unity 4.2

Thanks,

Tim

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
Sent: Wednesday, March 03, 2010 4:07 PM
To: Fred M. Dailey
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] AutoMagically putting a call on hold

Do you have Unity or Unity Connection? A call handler can automatically put someone on hold. It makes for a very effective queuing system. The only thing wrong with it is that you can't limit the number of people on hold, so it can use up all your voice mail ports.

But in a pinch, it works like a charm.

BTW: I asked the Connection team about putting in port limits so we can use it as a simple queuing app and they said the IPCC BU might get mad. ;)

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Cooking with unix is easy. You just sed it and forget it.
                              - LFJ (with apologies to Mr. Popeil)


----- Original Message -----
From: "Fred M. Dailey" <fmdailey at ccis.edu>
To: "cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>
Sent: Wednesday, March 3, 2010 3:13:43 PM GMT -05:00 US/Canada Eastern
Subject: [cisco-voip] AutoMagically putting a call on hold

Is there a feature or method that would put incoming calls to an extension on hold if the extension is busy?
We are running CCM 6.1.3b
Trying to develop a poor mans calling queue.

Fred Dailey
Network Engineer-Telephony
Technology Services
Columbia College
Columbia, MO 65216
573-875-7308


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