[cisco-voip] Viewmail doesn't display media master control bar

[Joel Perez]

Not sure about your environment. But we ran into something similar and found
a bug.
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsx97667
Followed the steps there and it has been working fine for this customer.

Also another post had this solution:  Here is something to check - From
Outlook, go to Help - select Disabled Items.  See if the Viewmail is there
and if it is, select it and click Enable.  The addin may be getting disabled
by Outlook.

Joel P

On Thu, Mar 4, 2010 at 5:57 PM, Brian Schultz <bms314 at gmail.com> wrote:

> We're using Unity Connection 7.1.3ES11.21900-11 and the 7.1(3) Viewmail
> application.  IMAP works fine to the Outlook 2007 client for voice
> messages.  I've installed Viewmail on two different machines, one XP and one
> Vista.  On both machines, the media master control bar never shows up when
> you double click a new voicemail message (it only shows the .wav
> attachment).  In the Viewmail Options in Outlook, the correct IMAP profile
> is selected.
>
> Anybody run into this before?  I feel like I'm overlooking something
> simple...
>
> Thanks,
> Brian
>
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