[cisco-voip] Viewmail doesn't display media master control bar

[Robert Schuknecht]

Hi,

 

some time ago i had the same issue. The issue was was caused by the wrong
language. I used an german os and german outlook and I installed the English
viewmail app.

 

/Robert

 

Von: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] Im Auftrag von Joel Perez
Gesendet: Freitag, 5. März 2010 00:09
An: Brian Schultz
Cc: cisco-voip at puck.nether.net
Betreff: Re: [cisco-voip] Viewmail doesn't display media master control bar

 

Not sure about your environment. But we ran into something similar and found
a bug.
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fet
chBugDetails
<http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fe
tchBugDetails&bugId=CSCsx97667> &bugId=CSCsx97667

Followed the steps there and it has been working fine for this customer.

 

Also another post had this solution:  Here is something to check - From
Outlook, go to Help - select Disabled Items.  See if the Viewmail is there
and if it is, select it and click Enable.  The addin may be getting disabled
by Outlook.

 

Joel P

On Thu, Mar 4, 2010 at 5:57 PM, Brian Schultz <bms314 at gmail.com> wrote:

We're using Unity Connection 7.1.3ES11.21900-11 and the 7.1(3) Viewmail
application.  IMAP works fine to the Outlook 2007 client for voice messages.
I've installed Viewmail on two different machines, one XP and one Vista.  On
both machines, the media master control bar never shows up when you double
click a new voicemail message (it only shows the .wav attachment).  In the
Viewmail Options in Outlook, the correct IMAP profile is selected.  

 

Anybody run into this before?  I feel like I'm overlooking something
simple...

 

Thanks,

Brian


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