[cisco-voip] Viewmail doesn't display media master control bar

[Brian Schultz]

I've tried the recommended hotfix in the bug, but no change.  I also looked
under Disabled Items, but the Viewmail addin is not being disabled by
Outlook.

Also, from Robert's response, we are only using English language on the
system.

Thanks,
Brian


On Thu, Mar 4, 2010 at 5:08 PM, Joel Perez <tman701 at gmail.com> wrote:

> Not sure about your environment. But we ran into something similar and
> found a bug.
> http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsx97667
> Followed the steps there and it has been working fine for this customer.
>
> Also another post had this solution:  Here is something to check - From
> Outlook, go to Help - select Disabled Items.  See if the Viewmail is there
> and if it is, select it and click Enable.  The addin may be getting disabled
> by Outlook.
>
> Joel P
>
> On Thu, Mar 4, 2010 at 5:57 PM, Brian Schultz <bms314 at gmail.com> wrote:
>
>> We're using Unity Connection 7.1.3ES11.21900-11 and the 7.1(3) Viewmail
>> application.  IMAP works fine to the Outlook 2007 client for voice
>> messages.  I've installed Viewmail on two different machines, one XP and one
>> Vista.  On both machines, the media master control bar never shows up when
>> you double click a new voicemail message (it only shows the .wav
>> attachment).  In the Viewmail Options in Outlook, the correct IMAP profile
>> is selected.
>>
>> Anybody run into this before?  I feel like I'm overlooking something
>> simple...
>>
>> Thanks,
>> Brian
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>
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