[cisco-voip] UCCX Position in Queue

Scott Voll svoll.voip at gmail.com
Fri Mar 5 18:14:23 EST 2010


how many agents?  could two calls have been taken before the oldest caller
got there position in the queue that said they were now 2nd in the queue?

could be a script issue, but I'm very limited in my scripting knowledge.

Scott

On Fri, Mar 5, 2010 at 12:18 PM, Matthew Loraditch <
MLoraditch at heliontechnologies.com> wrote:

> We tell our callers their position in the queue. We only use one queue. We
> don’t take callers out the queue and put them back or anything like that.
>
> How could a caller possibly be 4th then the next caller and then the 3rdcaller in queue? Are there actions that can change this? I am not setting
> priorities on calls or manipulating them in any way that I know would change
> their position.
>
> Thanks!
>
>
>
>
>
> *Matthew Loraditch, CCNA*
> 1965 Greenspring Drive
>
> Timonium, MD 21093
> support at heliontechnologies.com
> (p) (410) 252-8830
> (F) (443) 541-1593
>
> Visit us at www.heliontechnologies.com
> Support Issue? Email support at heliontechnologies.com for fast assistance!
>
>
>
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