[cisco-voip] UCCX Position in Queue

[Scott Voll]

how many agents?  could two calls have been taken before the oldest caller
got there position in the queue that said they were now 2nd in the queue?

could be a script issue, but I'm very limited in my scripting knowledge.

Scott

On Fri, Mar 5, 2010 at 12:18 PM, Matthew Loraditch <
MLoraditch at heliontechnologies.com> wrote:

> We tell our callers their position in the queue. We only use one queue. We
> don’t take callers out the queue and put them back or anything like that.
>
> How could a caller possibly be 4th then the next caller and then the 3rdcaller in queue? Are there actions that can change this? I am not setting
> priorities on calls or manipulating them in any way that I know would change
> their position.
>
> Thanks!
>
>
>
>
>
> *Matthew Loraditch, CCNA*
> 1965 Greenspring Drive
>
> Timonium, MD 21093
> support at heliontechnologies.com
> (p) (410) 252-8830
> (F) (443) 541-1593
>
> Visit us at www.heliontechnologies.com
> Support Issue? Email support at heliontechnologies.com for fast assistance!
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