[cisco-voip] UCCX Position in Queue

[Ed Leatherman]

Hmm nothing comes to mind.

Is the CSQ just a simple resource group based or are there skills involved?

This could happen in the script but I can't think of any obvious way
if you aren't doing it deliberately.

 One thing outside the box kinda would be to check your logic where
you are saying "Your are next" versus "You are 3rd".. maybe there is
just a glitch in your script were they are really 3rd or 4th but the
script is telling the caller next for some reason? Long shot, but
might be worth looking at.

On Fri, Mar 5, 2010 at 3:18 PM, Matthew Loraditch
<MLoraditch at heliontechnologies.com> wrote:
> We tell our callers their position in the queue. We only use one queue. We
> don’t take callers out the queue and put them back or anything like that.
>
> How could a caller possibly be 4th then the next caller and then the 3rd
> caller in queue? Are there actions that can change this? I am not setting
> priorities on calls or manipulating them in any way that I know would change
> their position.
>
> Thanks!
>
>
>
>
>
> Matthew Loraditch, CCNA
> 1965 Greenspring Drive
>
> Timonium, MD 21093
> support at heliontechnologies.com
> (p) (410) 252-8830
> (F) (443) 541-1593
>
> Visit us at www.heliontechnologies.com
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-- 
Ed Leatherman