[cisco-voip] So how do i get my 5licenses for UCCX with CUCM?

[Bill Talley]

Keep in mind, the 5 UCCx agent licenses and server node licenses are
promotional licenses that were entitled to 'new' UCM purchases somewhere in
the UCM 4.x versions.  Even though you had/have UCCx 3.5 licenses, unless
you maintained a SAU/SASU contract on those licenses, you would not be
entitled to the upgrade.    At one time Cisco was shipping UCCx licenses,
even with upgrades, but I've personally haven't seen that happen in quite
awhile.   Probably not what you wanted to hear, but that's most likely the
position they're going to take.

Sorry if I'm repeating what someone else has already posted.

On Mon, Mar 8, 2010 at 12:24 PM, Madziarczyk, Jonathan <
JMad at cityofevanston.org> wrote:

>  So I’m getting the major run-around from TAC/Licensing/MP-Upgrades and
> I’m about ready to strangle someone at Cisco….maybe you guys have some ideas
> on where to go and what to say.
>
>
>
> Here’s the 411
>
>
>
> We purchased CUCM back in the 3.3 days (back when it was still on the same
> server/OS as CUCM).  Since then we’ve used the PUT tool to get all our
> upgrades and are now on version 6.1.  Somewhere in there they never sent us
> media and PAK keys for the 5CALs that come with CUCM for IPCC (now UCCX).
>  We are now at the stage where we’d like to start trying out UCCX and using
> it in our environment.  I went out and bought  a nice and shiny MCS server
> with the right OS installed UCCX 7.0.  however I do not have any uccx
> licensing for my free 5cals.  I’m still sitting here with a PAK key for ICPP
> 3.5.3 which does not seem to work on the PAK key tool and the people there
> are completely unhelpful.
>
>
>
> The bottom line is, as far as I understand it, I am owed 5 client licenses
> for UCCX because of my CUCM ownership, however somewhere in the PUT
> upgrades, I never got upgraded PAK keys or media for UCCX, just CUCM
> upgrades and the licenses for that.  Which, had I known what UCCX was, or
> even cared back then I should have pursued it.  However, now that I want to
> use it, nobody at Cisco seems to know how to help.
>
>
>
> So the question is, how do I get the UCCX 7.0 license so that I can use it
> with my CUCM?
>
>
>
> This seems a lot harder than it should be…
>
>
>
> JM
>
>
>
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