[cisco-voip] cisco 6961 Audio Stream problem from CUE

Anthony Kouloglou akoul at dataways.gr
Wed Mar 10 10:39:42 EST 2010



> Hi,
> in a fresh new 7.1.3 CUCM that is integrated with CUE 7.0.5 i have 2 
> very strange things:
> 1.
>  7941 and 3911 can hear the PromtManagement with no problem but 6961 
> (just upgraded to latest firmware) is missing some words!! I can see a 
> lot of discarded packets on the phone!
>     All phones are on the same switch as long as the voicegateway and 
> the CUCM!
> Also, 7941 has no problem talking with 7941 and no packets are 
> discarded I have read about comfort noise packets discarded but is 
> this the case?
>
> 2.
>  from whatever phone i call Prompt Manager to record prompts, prompts 
> are not saved and instead, blank prompts are saved at the CUE gui!!
>
> Thanks
> Anthony
>
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