[cisco-voip] Viewmail doesn't display media master control bar

[Brian Schultz]

Good to hear someone else is having the same issue.  I haven't been able to
get it fixed yet.  Haven't tried the reinstall yet.

I'd love to hear if you get a fix from TAC.  I haven't had time to explore
that route yet myself...

Thanks,
Brian

On Thu, Mar 11, 2010 at 7:08 PM, Tim Smith <thsglobal at gmail.com> wrote:

> Hi Brian,
>
> Yeah I have seen exactly the same thing, on a number of combinations of OS
> and Outlook version.
>
> I've found on some of them an install / re-install did the trick and it
> worked the 2nd time, however some of them still no go at all.
>
> I'm trying to open a TAC case at the moment.
>
> Also trying to analyse the install to compare a non-working 1st install vs
> working 2nd install to see what the diff is.
>
>
> Cheers,
>
> Tim.
>
>   On 06/03/2010, at 1:28 AM, Brian Schultz wrote:
>
>   I double-click to open the message to view the email and do not see the
> master control bar.  Only see the .wav file as an attachment.
>
> I've used viewmail on Unity before without any issues.  This is the first
> time I've tried it on Unity Connection.  Are there any differences besides
> just installing the software and selecting the IMAP profile?
>
> Brian
>
>
> On Fri, Mar 5, 2010 at 9:54 AM, Maciej Karpinski <
> maciej.karpinski at consign.se> wrote:
>
>> Hi
>>
>> Do you open the message containing the .wav file or do you look at it in
>> the prewiev pane? I have to open the email to see the master control bar.
>>
>> /Maciej
>>
>>
>> On Thu, 4 Mar 2010, Brian Schultz wrote:
>>
>> We're using Unity Connection 7.1.3ES11.21900-11 and the 7.1(3) Viewmail
>>> application.  IMAP works fine to the Outlook
>>> 2007 client for voice messages.  I've installed Viewmail on two different
>>> machines, one XP and one Vista.  On both
>>> machines, the media master control bar never shows up when you double
>>> click a new voicemail message (it only shows the
>>> .wav attachment).  In the Viewmail Options in Outlook, the correct IMAP
>>> profile is selected.
>>>
>>> Anybody run into this before?  I feel like I'm overlooking something
>>> simple...
>>>
>>> Thanks,
>>> Brian
>>>
>>>
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