[cisco-voip] Viewmail doesn't display media master control bar

[Tim Smith]

Hi Brian,

Yeah I have seen exactly the same thing, on a number of combinations of OS and Outlook version.

I've found on some of them an install / re-install did the trick and it worked the 2nd time, however some of them still no go at all.

I'm trying to open a TAC case at the moment.

Also trying to analyse the install to compare a non-working 1st install vs working 2nd install to see what the diff is.


Cheers,

Tim.

On 06/03/2010, at 1:28 AM, Brian Schultz wrote:

> I double-click to open the message to view the email and do not see the master control bar.  Only see the .wav file as an attachment.
> 
> I've used viewmail on Unity before without any issues.  This is the first time I've tried it on Unity Connection.  Are there any differences besides just installing the software and selecting the IMAP profile?
> 
> Brian
> 
> 
> On Fri, Mar 5, 2010 at 9:54 AM, Maciej Karpinski <maciej.karpinski at consign.se> wrote:
> Hi
> 
> Do you open the message containing the .wav file or do you look at it in the prewiev pane? I have to open the email to see the master control bar.
> 
> /Maciej
> 
> 
> On Thu, 4 Mar 2010, Brian Schultz wrote:
> 
> We're using Unity Connection 7.1.3ES11.21900-11 and the 7.1(3) Viewmail application.  IMAP works fine to the Outlook
> 2007 client for voice messages.  I've installed Viewmail on two different machines, one XP and one Vista.  On both
> machines, the media master control bar never shows up when you double click a new voicemail message (it only shows the
> .wav attachment).  In the Viewmail Options in Outlook, the correct IMAP profile is selected. 
>  
> Anybody run into this before?  I feel like I'm overlooking something simple...
>  
> Thanks,
> Brian
> 
> 
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