[cisco-voip] Viewmail doesn't display media master control bar

[Brian Schultz]

I double-click to open the message to view the email and do not see the
master control bar.  Only see the .wav file as an attachment.

I've used viewmail on Unity before without any issues.  This is the first
time I've tried it on Unity Connection.  Are there any differences besides
just installing the software and selecting the IMAP profile?

Brian


On Fri, Mar 5, 2010 at 9:54 AM, Maciej Karpinski <
maciej.karpinski at consign.se> wrote:

> Hi
>
> Do you open the message containing the .wav file or do you look at it in
> the prewiev pane? I have to open the email to see the master control bar.
>
> /Maciej
>
>
> On Thu, 4 Mar 2010, Brian Schultz wrote:
>
>  We're using Unity Connection 7.1.3ES11.21900-11 and the 7.1(3) Viewmail
>> application.  IMAP works fine to the Outlook
>> 2007 client for voice messages.  I've installed Viewmail on two different
>> machines, one XP and one Vista.  On both
>> machines, the media master control bar never shows up when you double
>> click a new voicemail message (it only shows the
>> .wav attachment).  In the Viewmail Options in Outlook, the correct IMAP
>> profile is selected.
>>
>> Anybody run into this before?  I feel like I'm overlooking something
>> simple...
>>
>> Thanks,
>> Brian
>>
>>
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