[cisco-voip] Upgrade 5.1.3 to 7.1.3

[Ashley Pearce]

What build of 5.1.3 are you trying to upgrade from? Anything below  
7101 will require a patch before being able to upgrade directly.

(could be slightly lower but our 5101 build needed the patch)

On 13 Mar 2010, at 00:19, "Louis Koekemoer (ZA)" <Louis.Koekemoer at za.didata.com 
 > wrote:

> I’m having a problem at a customer upgrading 5.1.3 – 7.1.3. Done  
> it twice already with a brand new 5.1.3-7.1.3 upgrade DVD. Logged TA 
> C case, but not having much luck.
>
>
>
> After going through the logs, I found the following. Any ideas?
>
>
>
> 03/13/2010 00:15:53 CCMInstall|(CAPTURE) Sat Mar 13 00:15:53 2010 cm- 
> dbl-install.doActionL2Update  DEBUG:  <--|<LVL::Debug>
>
> 03/13/2010 00:15:53 CCMInstall|(CAPTURE) Sat Mar 13 00:15:53 2010 cm- 
> dbl-install  DEBUG:  cm-dbl-install [1]|<LVL::Debug>
>
> 03/13/2010 00:15:53 CCMInstall|(CAPTURE) Sat Mar 13 00:15:53 2010 cm- 
> dbl-install  DEBUG:  <--|<LVL::Debug>
>
> 03/13/2010 00:15:53 CCMInstall|Internal Error, File:instMain.c:1416,  
> Function: handlePhase(), Failed to exec command: "/partB/usr/local/ 
> bin/base_scripts/env.sh nice -n 19 /usr/sbin/chroot /partB /usr/ 
> local/cm/script/7.1.3.20000-2/cm-dbl-install L2 PostInstall 7.1.3.20000-2 
>  5.1.3.1000-12 /usr/local/cm/ /partB/usr/local/cm/ /common/log/ 
> install/capture.txt"|<LVL::Critical>
>
> 03/13/2010 00:15:53 appmanager.sh|CCMInstall --upgrade ERROR| 
> <LVL::Error>
>
>
>
>
>
> Regards
>
>
>
> Louis Koekemoer
>
>
>
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