[cisco-voip] Unified Messaging problem voicemails not getting to users, mwi not working, voicemail errors

[Ed Leatherman]

Gregory,

If you haven't yet, look at the "Unity Architecture Overview" that you
can download from www.ciscounitytools.com. It will help you figure out
which part is broke. It does a good job of explaining what all the
moving parts do.

Off the top of my head, have you re-run the permissions wizard since
you added exchange servers and so forth? It sounds like a permission
problem or a communications problem w/ exchange to me for both #1 and
#2.





On Sat, Mar 13, 2010 at 7:13 AM, Gregory Wenzel <gwenzit at gmail.com> wrote:
> I am hoping the group can point me in the right direction at the very least.
>
> I have a cleint consultant who is setting up exchange 2007 in a paired
> environment with CUCM. Everything was working fine (not sure what changes
> made this occur) up until a week ago when the following issues started
> popping up
>
> Problems 1 and 2 are the top priorty issues
>
> This is what he sent me:
>
> #1 -A number of users are not receiving their voicemails.
>
> The people calling them leave messages, they just don’t arrive.
>
> #2 -Other users have reported that their message indicator never lights.
>
> When they check they get an error, then get their voicemails.
>
> #3 -I believe that at least part of the problems are related to pairing with
> our new exchange 2007 server.
>
> I have users with mailboxes on both servers experiencing issue#1
>
>
>
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>



-- 
Ed Leatherman