[cisco-voip] Unified Messaging problem voicemails not getting to users, mwi not working, voicemail errors

[Peter Slow]

Gregory, is exchange providing _all_ voicemail functionality, (Via
SIP) or are you talking about exchange 2007 in the context of acting
as the Unity message store?

-Peter

On Sun, Mar 14, 2010 at 5:16 PM, Ed Leatherman <ealeatherman at gmail.com> wrote:
> Gregory,
>
> If you haven't yet, look at the "Unity Architecture Overview" that you
> can download from www.ciscounitytools.com. It will help you figure out
> which part is broke. It does a good job of explaining what all the
> moving parts do.
>
> Off the top of my head, have you re-run the permissions wizard since
> you added exchange servers and so forth? It sounds like a permission
> problem or a communications problem w/ exchange to me for both #1 and
> #2.
>
>
>
>
>
> On Sat, Mar 13, 2010 at 7:13 AM, Gregory Wenzel <gwenzit at gmail.com> wrote:
>> I am hoping the group can point me in the right direction at the very least.
>>
>> I have a cleint consultant who is setting up exchange 2007 in a paired
>> environment with CUCM. Everything was working fine (not sure what changes
>> made this occur) up until a week ago when the following issues started
>> popping up
>>
>> Problems 1 and 2 are the top priorty issues
>>
>> This is what he sent me:
>>
>> #1 -A number of users are not receiving their voicemails.
>>
>> The people calling them leave messages, they just don’t arrive.
>>
>> #2 -Other users have reported that their message indicator never lights.
>>
>> When they check they get an error, then get their voicemails.
>>
>> #3 -I believe that at least part of the problems are related to pairing with
>> our new exchange 2007 server.
>>
>> I have users with mailboxes on both servers experiencing issue#1
>>
>>
>>
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>>
>>
>
>
>
> --
> Ed Leatherman
>
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