[cisco-voip] Unified Messaging problem voicemails not getting to users, mwi not working, voicemail errors

[Gregory Wenzel]

Good Stuff, I will look today and if any of these help I will post.

Much Thanks

Gregory

On Mon, Mar 15, 2010 at 2:42 AM, kapil atrish <nice_chatin at yahoo.com> wrote:

>   Are you using Unity Server in clustering too? Issue one could be
> configuration or Exchange services issue.
>
> Did you try to open the user's mailbox via outlook web access and check for
> any e-mails (voice-mails actually) present there when they complained?
>
> You may go to Unity>> Report section and run the report for subscribers.
> That will give you information about messages received by the complaining
> subscribers.
>
> Issue 2#
> If MWI is not lighting up all all, it could be configuration issue. Check
> for duplicate MWI on/off extensionsi CCM.
>
> MWI ports have access to subscriber's extension numbers
>
> Ensure MWI on/off extensions are added correctly in Unity.
>
> Also look at:
> *
>
> Subscribers > Subscriber Template > Messages Page
> *
>
> Use MWI for Message Notification
>
> At times I've noted MWI issue with Unity which goes away with a Reboot,
> just in case if you can try..
>
>
>
>
> --- On *Mon, 3/15/10, Ed Leatherman <ealeatherman at gmail.com>* wrote:
>
>
> From: Ed Leatherman <ealeatherman at gmail.com>
>
> Subject: Re: [cisco-voip] Unified Messaging problem voicemails not getting
> to users, mwi not working, voicemail errors
> To: "Gregory Wenzel" <gwenzit at gmail.com>
> Cc: cisco-voip at puck.nether.net
> Date: Monday, March 15, 2010, 3:46 AM
>
>
> Gregory,
>
> If you haven't yet, look at the "Unity Architecture Overview" that you
> can download from www.ciscounitytools.com. It will help you figure out
> which part is broke. It does a good job of explaining what all the
> moving parts do.
>
> Off the top of my head, have you re-run the permissions wizard since
> you added exchange servers and so forth? It sounds like a permission
> problem or a communications problem w/ exchange to me for both #1 and
> #2.
>
>
>
>
>
> On Sat, Mar 13, 2010 at 7:13 AM, Gregory Wenzel <gwenzit at gmail.com<http://us.mc550.mail.yahoo.com/mc/compose?to=gwenzit@gmail.com>>
> wrote:
> > I am hoping the group can point me in the right direction at the very
> least.
> >
> > I have a cleint consultant who is setting up exchange 2007 in a paired
> > environment with CUCM. Everything was working fine (not sure what changes
> > made this occur) up until a week ago when the following issues started
> > popping up
> >
> > Problems 1 and 2 are the top priorty issues
> >
> > This is what he sent me:
> >
> > #1 -A number of users are not receiving their voicemails.
> >
> > The people calling them leave messages, they just don’t arrive.
> >
> > #2 -Other users have reported that their message indicator never lights.
> >
> > When they check they get an error, then get their voicemails.
> >
> > #3 -I believe that at least part of the problems are related to pairing
> with
> > our new exchange 2007 server.
> >
> > I have users with mailboxes on both servers experiencing issue#1
> >
> >
> >
> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip at puck.nether.net<http://us.mc550.mail.yahoo.com/mc/compose?to=cisco-voip@puck.nether.net>
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> >
> >
>
>
>
> --
> Ed Leatherman
>
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>
>
>
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