[cisco-voip] playing hold whilst hunting?

[Robin Clayton]

Ok, That sort of works,
 
I get the call placed on hold music, and if it's not answered it hunts round and eventualy goes to the correct voicemail ( after fiddling a little )
 
 
BUT.....
 
if there's two calls.
 
1 Goes to the hunt, 
2 gets placed on hold with no music and a message about the queue, eventualy it gets pusehd to the autoattendant???? 
 
So getting there but not quite..
 
Rob
 
===============================
Robin Clayton
Network Manager 
Tel: 01228822075 
 


Richard Rose Central Academy 
Edgehill Road 
Carlisle 
Cumbria 
CA1 3SL 

Tel: 01228 822060 
Fax: 01228 822061 

http://www.richardroseacademies.org/ 

>>> Pat Hayes <pat-cv at wcyv.com> 23/03/2010 14:08 >>>
You can configure the transfer rule in UC to do a supervised, rather than release, transfer. With this option, UC will keep the caller on hold until the call enters a connected state before completing the transfer.

On Tue, Mar 23, 2010 at 5:51 AM, Mike Thompson <mthompson729 at gmail.com> wrote:



Unfortunately the way to do that is to run it through UCCX, so you would need a separate application / server just for that feature.


From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Robin Clayton
Sent: Tuesday, March 23, 2010 4:40 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] playing hold whilst hunting?


CUCM 6.1

Unity Connextion 2.x


Is it possible to get hold music instead of ringing when unity transferes a call to a hunt group?


Thanks


Robin





Richard Rose Central Academy 
Edgehill Road 
Carlisle 
Cumbria 
CA1 3SL 

Tel: 01228 822060 
Fax: 01228 822061 

http://www.richardroseacademies.org/ 

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