[cisco-voip] playing hold whilst hunting?

[Pat Hayes]

Ah, I didn't realize you were trying to queue multiple calls. Both Unity and
UC have only basic queueing options. You can use a blind transfer, which as
you initially discovered just releases the caller to the phone switch, which
will play ringback. With a supervised transfer, the behavior is governed by
the "if extension is busy setting". When the second call arrives, you can
send the caller to a voicemail box, ask the caller to hold, or let the
caller pick between those two choices. The catch with the holding, is that
it isn't MOH, you're listening to UC and I think it prompts you every 30-60
seconds for whether or not you want to continue to hold. It isn't
configurable.

If you need anything other than that, you'd need some sort contact center
solution, as Mike mentioned.

On Wed, Mar 24, 2010 at 5:45 AM, Robin Clayton <Robin.Clayton at rrca.org.uk>wrote:

>  Ok, That sort of works,
>
> I get the call placed on hold music, and if it's not answered it hunts
> round and eventualy goes to the correct voicemail ( after fiddling a little
> )
>
>
> BUT.....
>
> if there's two calls.
>
> 1 Goes to the hunt,
> 2 gets placed on hold with no music and a message about the queue,
> eventualy it gets pusehd to the autoattendant????
>
> So getting there but not quite..
>
> Rob
>
> ===============================
> Robin Clayton
> Network Manager
> Tel: 01228822075
>
>
>
> *Richard Rose Central Academy *
> *Edgehill Road *
> *Carlisle *
> *Cumbria *
> *CA1 3SL *
>
> *Tel: 01228 822060 *
> *Fax: 01228 822061 *
>
> *http://www.richardroseacademies.org/*
>
> >>> Pat Hayes <pat-cv at wcyv.com> 23/03/2010 14:08 >>>
> You can configure the transfer rule in UC to do a supervised, rather than
> release, transfer. With this option, UC will keep the caller on hold until
> the call enters a connected state before completing the transfer.
>
> On Tue, Mar 23, 2010 at 5:51 AM, Mike Thompson <mthompson729 at gmail.com>wrote:
>
>>  Unfortunately the way to do that is to run it through UCCX, so you would
>> need a separate application / server just for that feature.
>>
>>  *From:* cisco-voip-bounces at puck.nether.net [mailto:
>> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Robin Clayton
>> *Sent:* Tuesday, March 23, 2010 4:40 AM
>> *To:* cisco-voip at puck.nether.net
>> *Subject:* [cisco-voip] playing hold whilst hunting?
>>
>>  CUCM 6.1
>>
>> Unity Connextion 2.x
>>
>>  Is it possible to get hold music instead of ringing when unity
>> transferes a call to a hunt group?
>>
>>  Thanks
>>
>>  Robin
>>
>>
>>
>> *Richard Rose Central Academy *
>> *Edgehill Road *
>> *Carlisle *
>> *Cumbria *
>> *CA1 3SL *
>>
>> *Tel: 01228 822060 *
>> *Fax: 01228 822061 *
>>
>> *http://www.richardroseacademies.org/*
>>
>> _______________________________________________
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>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>
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