[cisco-voip] UCCX 7.0.1SR03_Build011

[Ed Leatherman]

While researching this same problem I found CSCtd75811 "Multiple
Agent.exe Instances Created Causing CAD Agent to Disappear." May or
may not be what you are running into but would explain why a agent
reboot would fix it.

Fixed in states "Release-pending" so I guess there is a SR6 in the
works. or it will be a new "feature" in 8 ;)

On Fri, Mar 26, 2010 at 2:32 PM, Tanner Ezell <tanner.ezell at gmail.com> wrote:
> Now that I remember it a bit more, we found this issue especially when
> CAD was 'pushed' out to client PCs versus manually installing. You may
> give that a try, even re-installing if you had done so previously. The
> issue, as I recall, is definitely with CAD.
>
> On Fri, Mar 26, 2010 at 2:30 PM, H, Tim <TimH at trstone.com> wrote:
>> I have UCCX 7.0(1).  I have this issue quite often.  Agents will just flash in and out of queues.  Not sure why this happens, but usually a reboot of the agent's PC fixes the issue.
>>
>> Tim
>>
>> -----Original Message-----
>> From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tanner Ezell
>> Sent: Friday, March 26, 2010 12:46 PM
>> To: Nick Griffin
>> Cc: cisco-voip at puck-nether.net
>> Subject: Re: [cisco-voip] UCCX 7.0.1SR03_Build011
>>
>> I've seen the behavior before. Could be a myriad of things, bad
>> cables, windows issue, nic issue, uccx bug. I never did find a solid
>> solution, admittedly I didn't look terribly hard. Try upgrading (SR03
>> is old) and see if that fixes it. I believe it did for one of my
>> clients.
>>
>> On Fri, Mar 26, 2010 at 12:40 PM, Nick Griffin
>> <nick.jon.griffin at gmail.com> wrote:
>>> I've got a customer with a supervisor that occasionally has some agents that
>>> come and go. I'm begin told it's specific to this particular CSQ, and it
>>> follows the queue. If they log in on another pc with a different account
>>> into the queue they may have the same issue. CUCM Version is 6.1.3.3000-1.
>>> Has anyone seen a similar behavior? I wouldn't think it's a firewall/acl
>>> issue since it seems to come an go. Has anyone ran into anything similar
>>> before?
>>> Thanks in advance.
>>> Nick Griffin
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip at puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>>
>>
>>
>>
>> --
>> Cheers,
>>
>> Tanner Ezell
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>
>
>
> --
> Cheers,
>
> Tanner Ezell
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>



-- 
Ed Leatherman