[cisco-voip] VOIP Eavesdropping?

[Fuermann, Jason]

What's CID reading when they receive the call? My oft the cuff conclusion would be some kind of prank or something, but you never can rule out these other possibilities.

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ed Puzziferri
Sent: Tuesday, March 30, 2010 3:49 PM
To: Ryan Ratliff; Edward Beheler
Cc: 'cisco-voip at puck.nether.net'
Subject: Re: [cisco-voip] VOIP Eavesdropping?

Interesting,  our receptionist reported the exact same problem (more than once) in the past week or so.  She received a call, heard two people having a conversation, she tried to speak and they could not hear her.  There was no conferencing involved.  No one else in the company has reported this problem.

We are running CUCM 7.1.3.30000-1.  The receptionist has a 7960 phone with load P00308010100.  We are also using Unity Connection 7.1.2ES24.32022-24.

I have not done much troubleshooting on the problem but recently I have made some changes in Unity Connection to point the operator call handler to her extension.  Maybe this is related?

I am curious to see what TAC will find, please keep us updated.

Thanks,
Ed


From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ryan Ratliff
Sent: Tuesday, March 30, 2010 4:03 PM
To: Edward Beheler
Cc: 'cisco-voip at puck.nether.net'
Subject: Re: [cisco-voip] VOIP Eavesdropping?

Very suspicious that she received the call and was able to hear everything.

I'd grab the CCM traces (quickly before they are overwritten) and get a TAC SR going so it can be investigated.

-Ryan

On Mar 30, 2010, at 3:34 PM, Edward Beheler wrote:

This morning, a user reported that she got a call from an internal extension on our system.  She answered it and was able to hear a conversation between the apparent caller and someone else, but they couldn't hear her and apparently hadn't deliberately conferenced anyone into the call.  Eventually, the 'eavesdropper' hung up and reported the call to me.

Phones are Cisco 7942's, running SCCP42.8-5-3S, CUCM System version: 7.1.3.32900-4.  Each phone only has one line associated, and those two lines aren't associated to any other devices.  Both lines are in pickup groups, but different ones.

Anyone had this issue before, or can suggest where to start looking?

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