[cisco-voip] Play greeting for an unregistered phone withoutvoicemail

[Matthew Ballard]

I think the system is still seeing that the number originally called is
the 7925 extension, so it is trying to send it to voicemail for that
extension.

 

Try setting the call forward for the 7925 to a Translation Pattern that
then translates to the CTI Route Point.

 

Matthew

 

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Brian Schultz
Sent: Thursday, May 06, 2010 2:26 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Play greeting for an unregistered phone
withoutvoicemail

 

I know this is possible, but I'm struggling to figure this out.  CM
8.0(2) and UCXN 8.0(2).  I swear I've done this in v7 before, but it
doesn't seem to be behaving on this version 8 system.

 

I have a bunch of 7925 wireless phones that do not utilize voicemail.
If the phone gets shut off, I'd like to play a general greeting that
says something like "The phone you have dialed is currently turned off,
please call again later" and then hang up the call.  I thought I could
create a Call Handler with a greeting and set the Forward Unregistered
Internal/External to that extension.  Then create a CTI Route Point to
forward all to voicemail for that Call Handler extension and a voicemail
profile for that particular extension.  When a call the Call Handler
directly, I hear the proper greeting.  However, when I forward from an
unregistered phone, I hear the default Connection messaging greeting.
Any idea what I'm missing?

 

Thanks,

Brian

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